Hotel Villa Real, a member of Preferred Hotels & Resorts

The location is perfect and staff amazing

The staff were fab and very helpful. The food options were perfect. The hotel was spotless. The location was on the edge of central which was perfect for us - accessible but quiet. A short stroll to Sol and Grand Via.

This hotel is a real gem. From the minute we stepped inside we were warmly greeted with staff who were only too happy to accommodate us. I didn’t like the room we were allocated as I wanted a balcony - within minutes a lovely staff member arrived and brought me to see another room which was perfect. Each and every member of staff, from reception to housekeeping, food to beverages made our stay one of be remembered The room we stayed in was superb with a complimentary minibar, fantastic air conditioning (which was needed when the temperature hit 36) and the most divine view. It was at the front of the hotel with a small balcony, perfect for people watching. The breakfast was excellent with a wide range of dishes available, hot and cold. Again, the staff treated us like we were the only customers there, being so attentive even though they had many other customers to cater for. If I’m lucky enough to visit Madrid again, I will definitely stay at Hotel Villa Real without hesitation. What makes this hotel (aside from its location, food and facilities) is the staff. Each and every one of them could not have been kinder. I wish I could remember the names of each individual to thank them. All I can say is that every staff member is an asset to this hotel: reception staff, housekeeping, breakfast, concierge, restaurant. A particular shout out must go to the young man originally from Barcelona who brought us to our room, he catered to our every whim and went above and beyond to ensure that we were happy with our room. Thank you.

Great location close to cafes and restaurants. Very friendly and helpful staff organising taxi and restaurant recommendations. Very quick to resolve a problem with the shower. Stayed in the duplex family suite and loved the terrace late in the afternoon and early evening.

Great staff throughout the hotel especially reception, a 5 star experience Moved from the 4th to the 5th floor which has more contemporary rooms The hotel museum and artifacts in the room Good breakfast served at the table Pool looked nice but didn’t use as weather wasn’t warm enough Close to some really authentic tapas places and the lovey Retiro park The fountain at the bottom of the square is lovely and will no doubt be even better when the renovations around the square are complete